FAQs

ORDERING

The status of your order can be found on NYDJ.com. To check your order status, log in to your account page and select “Order History.” From this page you can see detailed order information about your current and past orders. If your order has shipped you will also be able to see the tracking number.

Please Note: you must be logged in at the time of purchase for your order to reflect in the Order History.

If you do not have an account on NYDJ.com you can also visit the “Order Status” section from the site footer. You will need your order number and the email address used when placing the order.

To provide the best possible service for our customers, we begin processing an order as soon as it is placed. Because we may begin processing your NYDJ.com order immediately, we cannot update or cancel orders.

If you forgot to add a promo code, please contact us here or call 877-995-3267.

Please note that we offer price adjustments only within 7 days of your order being shipped.

We do our best to process and ship orders within 1-2 business days. NYDJ's business days are Monday – Friday and exclude holidays.

Please keep in mind that we have an influx of orders during sale and holiday time periods, and processing could take longer. If you have any questions about your order, please contact our friendly Customer Care Team and we will be glad to help.

You will receive an email confirmation once your order has shipped.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please allow 24 hours for tracking information to register on the carrier’s website.

When your order has been shipped, we will send you an email with your tracking number and a link to where you can see its status. Please allow 24 hours for tracking information to register on the carrier’s website.

Your credit card will be charged once your order is shipped. If you have attempted to place an order, but were unsuccessful, some bank establishments do place a hold for the failed amount. This is not a charge to the card, but an held authorization on the banking side. If you have any questions in regards to failed order attempts, please contact our Customer Care team and we will be glad to help.

We encourage you to set up an account to customize your preferences and improve your shopping experience.

Faster checkout: securely save your addresses and billing information for super-fast checkout.

Order history: receive important information regarding your purchase and track your order up to the moment it arrives. You may also view the details of all your past orders.

News and exclusive offers: sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more.

We only collect sales tax in states where we have a physical office or company-owned store.

Note: In the state of New York, clothing items sold for less than $110 are exempt from sales tax.

We use the industry standard encryption protocol known as secure socket layer (SSL) to keep your order information secure. We have established a secure shopping guarantee for every transaction that you make with NYDJ.com.

PAYMENT

We accept American Express, Mastercard, Visa, Discover, PayPal, Apple Pay, NYDJ E-Gift card and NYDJ certificates.

Please note: You can use up to two NYDJ E-Gift Cards or Certificates per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash or money orders online.

Your credit card will be charged at the time your order is shipped. An authorization will be placed on the card at time of purchase.

SHIPPING

Currently we ship to physical addresses throughout the United States, including Alaska and Hawaii.

We do not ship to P.O. Boxes or APO/FPO/DPO Military Addresses.

Unfortunately we no longer offer ShopRunner as a shipment option.

Free ground shipping is automatically applied during checkout on all orders within the U.S. For expedited shipping, see the chart below for options.

Ground $5 Delivery in 7-10 Business Days 2 Day $20 Delivery in 2-3 Business Days Standard Overnight $30 Delivery by Next Business Day

We do our best to process and ship orders within 1-2 business days. NYDJ's business days are Monday – Friday and exclude holidays.

Please keep in mind that we have an influx of orders during sale and holiday time periods, and processing could take longer. If you have any questions about your order, please contact our friendly Customer Care Team and we will be glad to help.

You will receive an email confirmation once your order has shipped.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

The status of your order can be found on NYDJ.com. To check your order status, log in to your account page and select “Order History.” From this page you can see detailed order information about your current and past orders. If your order has shipped you will also be able to see the tracking number.

If you do not have an account on NYDJ.com you can also visit the “Track My Order” section here or from the site footer. You will need your order number and the email address used when placing the order.

PRODUCT INFORMATION

All our jeans have a proprietary slimming panel with the patented criss-cross design to flatten in the front and curve-contouring construction to flatter curves in the back, so you look, feel and wear a size smaller. Order one size down for your perfect fit.

Sure Stretch® is our unbelievably comfortable, advanced denim blend that gives you maximum stretch with superior recovery. Shop Sure Stretch® here.

Future Fit Denim® with Uplift is our smoothing, shaping denim that features curve-contouring stretch, all-over compression and an exclusive Optic Pocket® seam for a flawless fit..

OTHER COMMON QUESTIONS

We have been getting hundreds of complaints from customers who have purchased on eBay (or other websites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

We will honor a one-time price adjustment on full-price items within 7 days of the shipment date. To receive a price adjustment, please contact NYDJ Customer Service online or at 877-995-3267 and refer to your order number. Private Sale items are excluded. Other promotions may also be excluded.

Sign up for our emails below for exclusive offers – including a discount off your first order and promotional offer during your birthday month.

Only one coupon code can be used at a time. During sale periods, multiple discounts cannot be stacked or combined.

Sign up for our emails below for exclusive offers – including a discount off your first order and promotional offer during your birthday month.

At NYDJ, we aim to offer the best prices, but there may be an occasion when our jeans are offered for less.

We will gladly match another retailer's prices on identical items that meet our price match conditions.
- Price match is only for items that are available on NYDJ.com.
- The items must be identical: the style and color must match
- The product must be in stock and be available to buy on the retailer's website.

If the price match meets these conditions, contact our Customer Service team and be sure to provide a link or photo of the item.

On NYDJ.com registered users have the option to save your frequently used addresses. If you are signed into your NYDJ.com account during checkout, you may also choose a saved address from the drop down box.

In addition to NYDJ.com, we sell our products at upscale department stores and boutiques. For a full list of retailers, visit our STORE LOCATOR