Exchanges and Returns

START A RETURN

RETURN POLICY

  • Purchases made between 11/25/24 - 12/25/24 can be returned through 1/31/25.
  • Full-price and sale items in original condition, with all tags attached, can be returned for a full refund within 30 days of the delivery date.
  • Final-sale items cannot be exchanged or returned at any time.
  • Worn, altered or washed items cannot be returned or exchanged.
  • In-store purchases cannot be returned or exchanged at NYDJ.com
  • NYDJ merchandise purchased at independent department stores must be returned to the location where it was purchased.
  • Gift cards cannot be returned or refunded.
      • You'll receive your refund in the original form of payment or receive a NYDJ credit per our policies.
      Once we receive your return, we will process your refund within 5-10 business days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.
      • We will honor a one-time price adjustment on full-price items within 7 days of the shipment date.
      • To receive a price adjustment, please contact NYDJ Customer Service Email: Customercare@nydj.com and refer to the order number on your packing slip or order confirmation email.
      • Final Sale items are excluded. Other promotions may also be excluded.
      • NYDJ offers online exchanges for NYDJ.com orders.
      • NYDJ.com only offers exchanges for the same product originally purchased.
      Items purchased at a department store or any other store selling NYDJ merchandise can be returned only to that store and cannot be returned to nydj.com.
      • In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense.
      • NYDJ will provide a prepaid shipping label to expedite the return for order.
      • To receive your shipping label and arrange to replace your product, please contact: NYDJ Customer Service Email: Customercare@nydj.com and refer to the order number listed on your packing slip or order confirmation email.
      • NYDJ customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.

      DOMESTIC EXCHANGES AND RETURNS

      • Enter your order number and email address.
      • Print the return label & return packing slip.
      • Pack the item(s) and include the return packing slip. Seal your box securely in the original package, if possible.
      • Drop off and ship the package.
      • We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense.
      To start a return CLICK HERE

      INTERNATIONAL RETURNS

      • Enter your order number and email address.
      • Pack and seal your box securely in the original package, if possible.
      • A return shipping fee of $15 USD, which will be converted to the local currency, will be deducted from your refund for the cost of the return label.
      To start a return CLICK HERE