Exchanges and Returns
NYDJ now offers online Exchanges.
HOW TO EXCHANGE OR RETURN AN ITEM:
- To start a return CLICK HERE
- Enter your order number and email address.
- Pack and seal your box securely in the original package, if possible.
- Drop off the package at any FedEx Authorized ship center.
Once your package is scanned at Fedex, your Exchange or Return will process.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense.
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer service team.
START YOUR RETURN:
We typically accept returns free of charge within 30 days of delivery.
Changed your mind about a gift? We won't tell. Contact our customer care team, and we will assist you with returning your gift for store credit or a new item.
- Full-price and sale items in original condition, with all tags attached, can be returned for a full refund within 30 days of the delivery date.
- Final-sale items cannot be exchanged or returned at any time.
- Worn, altered or washed items cannot be returned or exchanged.
- In-store purchases cannot be returned or exchanged at NYDJ.com
- NYDJ merchandise purchased at independent department stores must be returned to the location where it was purchased.
- Gift cards cannot be returned or refunded.
Items denoted as final sale cannot be returned
RETURNING BY MAIL
Returns are free of charge within the U.S. If you need new item(s) immediately, place a new order online or contact NYDJ Customer Care online or at 877-995-3267.
When you use PayPal, we will refund your order per our policy, with the following exceptions:
- In-store returns cannot be credited to your PayPal account. You will receive your refund on an NYDJ Gift Card.
- Exchanges are now offered on NYDJ.com at CLICK HERE.
ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a department store or any other store selling NYDJ merchandise can be returned only to that store and cannot be returned to nydj.com.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. NYDJ will provide a prepaid FedEx shipping label to expedite the return for orders shipped within the U.S.
To receive your shipping label and arrange to replace your product, please contact:
NYDJ Customer Service online or 877-995-3267 between 6am – 5pm PST and refer to the order number listed on your packing slip or order confirmation email.
NYDJ customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.
NYDJ is not liable for any damages from a third-party shipping service.
REFUNDS AND CREDITS
You'll receive your refund in the original form of payment or receive a NYDJ credit per our policies. Once we receive your return, we will process your refund within 14 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited.
We will honor a one-time price adjustment on full-price items within 7 days of the shipment date.
To receive a price adjustment, please contact NYDJ Customer Care online or 877-995-3267 and refer to the order number on your packing slip or order confirmation email. Final Sale items are excluded. Other promotions may also be excluded.
You can return or exchange items purchased at nydj.com to any NYDJ store free of charge within 30 days of the delivery date. You must bring the invoice or receipt provided with your order - no exceptions. PayPal returns will be refunded with an NYDJ Gift Card.
Note: In-store purchases are not accepted at the NYDJ Returns Center.
NYDJ is now offering online exchanges for NYDJ.com orders. To start an exchange CLICK HERE and select the size you want.
NYDJ.com only offers exchanges for the same product originally purchased.